@import "https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700;800;900&family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&family=Inter:wght@300;400;500;600;700&display=swap";:root{--sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:20px;--sp-6:24px;--sp-8:32px;--sp-10:40px;--sp-12:48px;--sp-16:64px;--r-xs:4px;--r-sm:8px;--r-md:12px;--r-lg:16px;--r-xl:24px;--r-full:9999px;--t-fast:.15s cubic-bezier(.4, 0, .2, 1);--t-base:.25s cubic-bezier(.4, 0, .2, 1);--t-slow:.35s cubic-bezier(.4, 0, .2, 1);--font-sans:"Inter", system-ui, -apple-system, sans-serif;--font-display:"Outfit", "Plus Jakarta Sans", var(--font-sans);--brand-h:226;--brand-s:84%;--brand-50:hsl(var(--brand-h), var(--brand-s), 96%);--brand-100:hsl(var(--brand-h), var(--brand-s), 90%);--brand-200:hsl(var(--brand-h), var(--brand-s), 80%);--brand-300:hsl(var(--brand-h), var(--brand-s), 70%);--brand-400:hsl(var(--brand-h), var(--brand-s), 60%);--brand-500:hsl(var(--brand-h), var(--brand-s), 50%);--brand-600:hsl(var(--brand-h), var(--brand-s), 42%);--brand-700:hsl(var(--brand-h), var(--brand-s), 35%);--brand-800:hsl(var(--brand-h), var(--brand-s), 25%);--brand-900:hsl(var(--brand-h), var(--brand-s), 15%);--bg-app:#f6f8fa;--bg-surface:#fff;--bg-surface-raised:#fff;--bg-surface-sunken:#f0f2f5;--bg-surface-hover:#f3f4f6;--bg-overlay:#fffc;--border-subtle:#0000000a;--border-default:#00000014;--border-strong:#00000029;--border-brand:var(--brand-500);--text-primary:#111827;--text-secondary:#4b5563;--text-tertiary:#9ca3af;--text-inverse:#fff;--text-brand:var(--brand-600);--color-success:#10b981;--color-success-bg:#ecfdf5;--color-success-border:#a7f3d0;--color-success-text:#065f46;--color-warning:#f59e0b;--color-warning-bg:#fffbeb;--color-warning-border:#fde68a;--color-warning-text:#92400e;--color-error:#ef4444;--color-error-bg:#fef2f2;--color-error-border:#fecaca;--color-error-text:#991b1b;--color-info:#3b82f6;--color-info-bg:#eff6ff;--color-info-border:#bfdbfe;--color-info-text:#1e40af;--priority-high-bg:#fef2f2;--priority-high-text:#b91c1c;--priority-high-border:#fecaca;--priority-medium-bg:#fffbeb;--priority-medium-text:#b45309;--priority-medium-border:#fde68a;--priority-low-bg:#f0fdf4;--priority-low-text:#15803d;--priority-low-border:#bbf7d0;--status-open-bg:#eff6ff;--status-open-text:#1d4ed8;--status-open-dot:#3b82f6;--status-pending-bg:#fffbeb;--status-pending-text:#b45309;--status-pending-dot:#f59e0b;--status-resolved-bg:#ecfdf5;--status-resolved-text:#047857;--status-resolved-dot:#10b981;--status-closed-bg:#f3f4f6;--status-closed-text:#4b5563;--status-closed-dot:#9ca3af;--shadow-xs:0 1px 2px 0 #0000000d;--shadow-sm:0 1px 3px 0 #0000001a, 0 1px 2px -1px #0000001a;--shadow-md:0 4px 6px -1px #00000014, 0 2px 4px -2px #00000014;--shadow-lg:0 10px 15px -3px #0000000d, 0 4px 6px -4px #0000000d;--shadow-xl:0 20px 25px -5px #0000000d, 0 8px 10px -6px #0000000d;--shadow-glow:0 0 12px 2px #2563eb1f;--sidebar-w:240px;--sidebar-collapsed-w:72px;--header-h:64px}[data-theme=dark]{--bg-app:#090d16;--bg-surface:#101524;--bg-surface-raised:#151b2d;--bg-surface-sunken:#0b0f1a;--bg-surface-hover:#1b2237;--bg-overlay:#101524cc;--border-subtle:#ffffff08;--border-default:#ffffff14;--border-strong:#ffffff29;--text-primary:#f3f4f6;--text-secondary:#9ca3af;--text-tertiary:#6b7280;--text-inverse:#111827;--text-brand:hsl(var(--brand-h), var(--brand-s), 65%);--color-success-bg:#10b98114;--color-success-border:#10b98129;--color-success-text:#34d399;--color-warning-bg:#f59e0b14;--color-warning-border:#f59e0b29;--color-warning-text:#fbbf24;--color-error-bg:#ef444414;--color-error-border:#ef444429;--color-error-text:#f87171;--color-info-bg:#3b82f614;--color-info-border:#3b82f629;--color-info-text:#60a5fa;--priority-high-bg:#dc26261f;--priority-high-text:#fca5a5;--priority-high-border:#dc262640;--priority-medium-bg:#d977061f;--priority-medium-text:#fde68a;--priority-medium-border:#d9770640;--priority-low-bg:#0596691f;--priority-low-text:#a7f3d0;--priority-low-border:#05966940;--status-open-bg:#2563eb1f;--status-open-text:#93c5fd;--status-pending-bg:#d977061f;--status-pending-text:#fcd34d;--status-resolved-bg:#10b9811f;--status-resolved-text:#a7f3d0;--status-closed-bg:#4b556326;--status-closed-text:#9ca3af;--shadow-xs:0 1px 2px 0 #0000004d;--shadow-sm:0 1px 3px 0 #0006;--shadow-md:0 4px 6px -1px #0006, 0 2px 4px -2px #0000004d;--shadow-lg:0 10px 15px -3px #00000080, 0 4px 6px -4px #0006;--shadow-xl:0 20px 25px -5px #0009, 0 8px 10px -6px #00000080;--shadow-glow:0 0 16px 2px #2563eb2e}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}body{background:var(--bg-app);color:var(--text-primary);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background-color var(--t-base), color var(--t-base);min-height:100vh;font-size:14px;line-height:1.6}h1,h2,h3,h4,h5,h6{font-family:var(--font-display);color:var(--text-primary);font-weight:600;line-height:1.25}p{color:var(--text-secondary)}ul,ol{list-style:none}a{color:inherit;text-decoration:none}img{max-width:100%;display:block}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-default);border-radius:var(--r-full);background-clip:padding-box;border:2px solid #0000}::-webkit-scrollbar-thumb:hover{background:var(--border-strong);background-clip:padding-box;border:2px solid #0000}:focus-visible{outline:2px solid var(--brand-500);outline-offset:2px;border-radius:var(--r-sm)}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@keyframes skeleton-pulse{0%{background-color:var(--bg-surface-sunken);opacity:.6}50%{background-color:var(--bg-surface-hover);opacity:1}to{background-color:var(--bg-surface-sunken);opacity:.6}}.skeleton{border-radius:var(--r-sm);content:"";vertical-align:middle;animation:1.5s ease-in-out infinite skeleton-pulse;display:inline-block}@keyframes slide-in-right{0%{opacity:0;transform:translate(100%)}to{opacity:1;transform:translate(0)}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}.animate-fade-in{animation:fade-in var(--t-base)}.animate-slide-in{animation:slide-in-right 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#38bdf8);-webkit-text-fill-color:transparent;-webkit-background-clip:text;font-weight:800}.dashboard-grid{gap:var(--sp-4);grid-template-columns:repeat(auto-fit,minmax(240px,1fr));display:grid}.stat-card{padding:var(--sp-5);gap:var(--sp-1);flex-direction:column;display:flex;position:relative;overflow:hidden}.stat-card:before{content:"";background:var(--brand-500);width:4px;height:100%;position:absolute;top:0;left:0}.stat-card-value{font-size:2rem;font-family:var(--font-display);color:var(--text-primary);font-weight:800}.chart-section{gap:var(--sp-6);margin-top:var(--sp-4);grid-template-columns:repeat(auto-fit,minmax(400px,1fr));display:grid}.chart-card{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-lg);padding:var(--sp-6)}[data-theme=dark] 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#ffffff40;box-shadow:0 24px 60px #09172d59}.public-showcase{border-radius:var(--r-lg);background:linear-gradient(120deg,#fffffff0,#ffffffdb);border:1px solid #ffffff47;margin-bottom:22px;padding:22px;box-shadow:0 20px 48px #05132747}.public-showcase-hero{grid-template-columns:1.6fr 1fr;gap:20px;display:grid}.public-kicker{text-transform:uppercase;letter-spacing:.1em;color:#0f3f7a;margin-bottom:6px;font-size:.72rem;font-weight:700;display:inline-flex}.public-showcase h1{margin:0;font-size:clamp(1.7rem,2.8vw,2.3rem);line-height:1.15}.public-showcase p{color:var(--text-secondary)}.public-pill-row{flex-wrap:wrap;gap:8px;display:flex}.public-pill{color:#0f3f7a;background:#0f3f7a14;border:1px solid #0f3f7a2e;border-radius:999px;padding:6px 10px;font-size:.78rem;font-weight:600;display:inline-flex}.public-ai-panel{border-radius:var(--r-md);color:#f8fcff;background:linear-gradient(170deg,#0f274b,#153b6e);padding:14px}.public-ai-panel h3{margin-top:0;margin-bottom:8px}.public-ai-panel ul{gap:6px;margin:0;padding-left:18px;display:grid}.public-products-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:14px;display:grid}.public-product-card{border-radius:var(--r-md);background:#f9fbff;border:1px solid #142e542e;padding:12px}.public-product-card h4{margin:0 0 6px}.public-product-card p{margin:0;font-size:.86rem}.staff-composer-card{border:1px solid var(--border-default);border-radius:var(--r-md);background:var(--bg-surface);padding:var(--sp-4)}.staff-composer-head{justify-content:space-between;align-items:center;gap:var(--sp-3);display:flex}.staff-composer-head h3{margin:0;font-size:1rem}.staff-composer-head p{color:var(--text-secondary);margin:4px 0 0;font-size:.85rem}.staff-composer-form{margin-top:var(--sp-4);gap:var(--sp-3);grid-template-columns:1fr 1fr;display:grid}@media (width<=900px){.public-showcase-hero,.public-products-grid{grid-template-columns:1fr}}.breadcrumbs{align-items:center;gap:var(--sp-2);color:var(--text-secondary);font-size:.875rem;display:flex}.breadcrumb-separator{color:var(--text-tertiary)}.breadcrumb-current{color:var(--text-primary);font-weight:500}.table-wrapper{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);flex:1;overflow:auto}[data-theme=dark] .table-wrapper{background:var(--bg-surface-raised)}.tickets-table{border-collapse:separate;border-spacing:0;width:100%;font-size:.9rem}.tickets-table thead th{background:var(--bg-surface-sunken);padding:var(--sp-3) var(--sp-4);text-align:left;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-default);z-index:1;font-size:.7rem;font-weight:700;position:sticky;top:0}.tickets-table tbody tr{cursor:pointer;transition:background var(--t-fast)}.tickets-table tbody td{padding:var(--sp-4);border-bottom:1px solid var(--border-subtle);vertical-align:middle}.tickets-table tbody tr:last-child td{border-bottom:none}.tickets-table .active-row{border-left:4px solid var(--brand-500);background:var(--brand-50)!important}[data-theme=dark] .tickets-table .active-row{background:#2563eb1a!important}.avatar-badge{align-items:center;gap:var(--sp-3);min-width:0;display:flex}.avatar-badge-circle{border-radius:var(--r-full);background:var(--brand-100);width:32px;height:32px;color:var(--brand-700);flex-shrink:0;justify-content:center;align-items:center;font-size:.8rem;font-weight:700;display:flex}.bulk-ribbon{bottom:var(--sp-8);color:#fff;padding:var(--sp-3) var(--sp-6);border-radius:var(--r-full);align-items:center;gap:var(--sp-6);box-shadow:var(--shadow-xl);z-index:1000;background:#111827;animation:.3s cubic-bezier(.4,0,.2,1) slideUp;display:flex;position:fixed;left:50%;transform:translate(-50%)}@keyframes slideUp{0%{opacity:0;transform:translate(-50%,100%)}to{opacity:1;transform:translate(-50%)}}.sidebar{width:var(--sidebar-w);background:var(--bg-surface-raised);border-right:1px solid var(--border-default);transition:width var(--t-base);z-index:15;flex-direction:column;flex-shrink:0;height:100vh;display:flex}.sidebar.collapsed{width:var(--sidebar-collapsed-w)}.sidebar-header{height:var(--header-h);padding:0 var(--sp-4);border-bottom:1px solid var(--border-subtle);justify-content:space-between;align-items:center;display:flex;overflow:hidden}.logo-container{align-items:center;gap:var(--sp-3);font-family:var(--font-display);white-space:nowrap;font-size:1.1rem;font-weight:700;display:flex}.logo-icon{background:linear-gradient(135deg, var(--brand-500), var(--brand-700));border-radius:var(--r-sm);color:#fff;place-items:center;width:32px;height:32px;font-weight:800;display:grid}.sidebar-menu{padding:var(--sp-3) var(--sp-2);gap:var(--sp-1);flex-direction:column;flex:1;display:flex;overflow:hidden auto}.menu-section-title{text-transform:uppercase;letter-spacing:.05em;color:var(--text-tertiary);padding:var(--sp-2) var(--sp-3) var(--sp-1);white-space:nowrap;font-size:.75rem}.menu-item{align-items:center;gap:var(--sp-3);padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);color:var(--text-secondary);cursor:pointer;transition:all var(--t-fast);text-align:left;background:0 0;border:none;width:100%;font-weight:500;display:flex}.menu-item:hover{background:var(--bg-surface-hover);color:var(--text-primary)}.menu-item.active{background:var(--brand-50);color:var(--brand-600)}[data-theme=dark] .menu-item.active{color:hsl(var(--brand-h), var(--brand-s), 70%);background:#2563eb26}.menu-item-icon{flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;display:flex}.menu-item-text{white-space:nowrap;opacity:1;transition:opacity var(--t-base);font-size:.9rem}.sidebar.collapsed .menu-item-text,.sidebar.collapsed .menu-section-title,.sidebar.collapsed .logo-container span{opacity:0;width:0;display:none;overflow:hidden}.sidebar-footer{padding:var(--sp-3);border-top:1px solid var(--border-subtle);gap:var(--sp-2);flex-direction:column;display:flex}.user-badge{align-items:center;gap:var(--sp-3);padding:var(--sp-2);border-radius:var(--r-md);background:var(--bg-surface-sunken);white-space:nowrap;display:flex;overflow:hidden}.user-avatar{background:var(--brand-100);width:36px;height:36px;color:var(--brand-700);border-radius:var(--r-full);place-items:center;font-size:.9rem;font-weight:600;display:grid}.user-details{flex-direction:column;min-width:0;font-size:.8rem;display:flex}.user-name{color:var(--text-primary);text-overflow:ellipsis;font-weight:600;overflow:hidden}.user-role{color:var(--text-tertiary);font-size:.75rem}.collapse-btn{color:var(--text-secondary);cursor:pointer;padding:var(--sp-1);border-radius:var(--r-xs);background:0 0;border:none;justify-content:center;align-items:center;display:flex}.collapse-btn:hover{background:var(--bg-surface-hover)}.btn{justify-content:center;align-items:center;gap:var(--sp-2);padding:var(--sp-2) var(--sp-4);font-family:var(--font-sans);border-radius:var(--r-sm);cursor:pointer;transition:all var(--t-fast);white-space:nowrap;border:1px solid #0000;font-size:.875rem;font-weight:500;display:inline-flex}.btn-primary{background:var(--brand-500);color:#fff}.btn-primary:hover{background:var(--brand-600);box-shadow:var(--shadow-sm)}.btn-secondary{background:var(--bg-surface);border-color:var(--border-default);color:var(--text-primary)}.btn-secondary:hover{background:var(--bg-surface-hover);border-color:var(--border-strong)}.btn-ghost{color:var(--text-secondary);padding:var(--sp-2);background:0 0}.btn-ghost:hover{background:var(--bg-surface-hover);color:var(--text-primary)}.btn-danger{background:var(--color-error);color:#fff}.btn-danger:hover{background:#dc2626}.btn-sm{padding:var(--sp-1) var(--sp-3);min-height:auto;font-size:.8rem}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none!important}.input-group{gap:var(--sp-1);margin-bottom:var(--sp-3);flex-direction:column;display:flex}.input-label{color:var(--text-secondary);font-size:.85rem;font-weight:500}.input-label span{color:var(--color-error)}.input-field,.select-field,.textarea-field{padding:var(--sp-2) var(--sp-3);border:1px solid var(--border-default);border-radius:var(--r-sm);background:var(--bg-surface);color:var(--text-primary);font-family:var(--font-sans);transition:border-color var(--t-fast), box-shadow var(--t-fast);width:100%;font-size:.9rem}.input-field:focus,.select-field:focus,.textarea-field:focus{border-color:var(--brand-500);outline:none;box-shadow:0 0 0 3px #2563eb26}.input-field[readonly]{background:var(--bg-surface-sunken);color:var(--text-secondary);cursor:not-allowed}.field-hint{color:var(--text-tertiary);margin-top:2px;font-size:.75rem}.dashboard-grid{gap:var(--sp-4);margin-bottom:var(--sp-6);grid-template-columns:repeat(auto-fit,minmax(220px,1fr));display:grid}.stat-card{background:var(--bg-surface-raised);border:1px solid var(--border-subtle);border-radius:var(--r-md);padding:var(--sp-4);box-shadow:var(--shadow-sm);justify-content:space-between;gap:var(--sp-3);flex-direction:column;display:flex}.stat-card-title{text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-size:.8rem;font-weight:600}.stat-card-value{font-size:2.25rem;font-family:var(--font-display);color:var(--text-primary);font-weight:700;line-height:1}.stat-card-footer{color:var(--text-tertiary);font-size:.75rem}.chart-section{gap:var(--sp-6);margin-bottom:var(--sp-6);grid-template-columns:repeat(auto-fit,minmax(320px,1fr));display:grid}.chart-card{background:var(--bg-surface-raised);border:1px solid var(--border-subtle);border-radius:var(--r-md);padding:var(--sp-5);box-shadow:var(--shadow-sm)}.chart-title{margin-bottom:var(--sp-4);font-size:1rem;font-weight:600}.visual-bar-list{gap:var(--sp-3);flex-direction:column;display:flex}.visual-bar-item{align-items:center;gap:var(--sp-3);grid-template-columns:100px 1fr 45px;display:grid}.bar-label{color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;font-size:.85rem;overflow:hidden}.bar-container{background:var(--bg-surface-sunken);border-radius:var(--r-full);height:8px;position:relative;overflow:hidden}.bar-fill{border-radius:var(--r-full);height:100%;transition:width var(--t-slow)}.bar-value{text-align:right;color:var(--text-primary);font-size:.85rem;font-weight:600}.sla-gauge-container{padding:var(--sp-4) 0;flex-direction:column;justify-content:center;align-items:center;display:flex}.sla-percentage-display{font-size:3.5rem;font-family:var(--font-display);color:var(--brand-500);font-weight:800;line-height:1}.sla-label{color:var(--text-secondary);margin-top:var(--sp-2);font-size:.9rem}.login-split-page{background:var(--bg-app);min-height:100vh;display:flex}.login-left-brand{color:#fff;padding:var(--sp-12);background:radial-gradient(circle at 10% 10%,#fbbf2433,#0000 35%),radial-gradient(circle at 90% 20%,#f9731638,#0000 30%),linear-gradient(160deg,#0b1324 0%,#18273f 35%,#1f3a5f 65%,#234c7a 100%);flex-direction:column;flex:1;justify-content:space-between;display:none;position:relative;overflow:hidden}@media (width>=800px){.login-left-brand{display:flex}}.login-left-brand:after{content:"";pointer-events:none;background:radial-gradient(circle at 100% 0,#ffffff1a,#0000 60%);position:absolute;inset:0}.brand-showcase-center h1{color:#fff;letter-spacing:-.03em;margin-bottom:var(--sp-4);font-size:3rem;line-height:1.1}.brand-showcase-center p{color:#fffc;max-width:460px;font-size:1.1rem}.login-right-form{width:100%;padding:var(--sp-6);place-items:center;display:grid}@media (width>=800px){.login-right-form{flex-shrink:0;width:480px}}.login-form-card{gap:var(--sp-6);flex-direction:column;width:100%;max-width:380px;display:flex}.login-card-header h2{margin-bottom:var(--sp-1);font-size:1.75rem}.login-card-header p{font-size:.9rem}.microsoft-sso-btn{justify-content:center;align-items:center;gap:var(--sp-3);border:1px solid var(--border-default);background:var(--bg-surface);width:100%;color:var(--text-primary);border-radius:var(--r-sm);padding:var(--sp-2) var(--sp-4);cursor:pointer;transition:all var(--t-fast);font-weight:500;display:flex}.microsoft-sso-btn:hover{background:var(--bg-surface-hover);border-color:var(--border-strong)}.microsoft-icon{width:18px;height:18px}.divider-with-text{text-align:center;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em;align-items:center;font-size:.75rem;display:flex}.divider-with-text:before,.divider-with-text:after{content:"";border-bottom:1px solid var(--border-default);flex:1}.divider-with-text:not(:empty):before{margin-right:var(--sp-3)}.divider-with-text:not(:empty):after{margin-left:var(--sp-3)}.wizard-card{border-radius:var(--r-lg);padding:var(--sp-6) var(--sp-8);background:linear-gradient(145deg,#fffffff5,#f5f9fff7);border:1px solid #6366f133;max-width:800px;margin:0 auto;box-shadow:0 24px 48px #1e3a8a1f}.wizard-title-row{margin-bottom:var(--sp-6);justify-content:space-between;align-items:center;display:flex}.wizard-kicker{text-transform:uppercase;color:var(--brand-600);letter-spacing:.1em;font-size:.75rem;font-weight:700}.wizard-heading{letter-spacing:-.02em;margin-top:4px;font-size:1.6rem;font-weight:700}.wizard-back-btn{border-radius:var(--r-md);color:var(--text-tertiary);background:var(--bg-surface-sunken);border:1px solid var(--border-subtle);cursor:pointer;transition:all var(--t-fast);justify-content:center;align-items:center;margin-top:4px;padding:8px;display:flex}.wizard-back-btn:hover{background:var(--bg-surface-hover);color:var(--brand-600);border-color:var(--brand-200);transform:translate(-2px)}.wizard-progress-pill{color:var(--text-secondary);background:#6366f114;border:1px solid #6366f13d;border-radius:999px;padding:8px 12px;font-size:.8rem;font-weight:700}.wizard-context-note{border-radius:var(--r-sm);color:var(--text-secondary);margin-bottom:var(--sp-4);background:linear-gradient(160deg,#6366f114,#3b82f60f);border:1px solid #6366f133;padding:10px 14px;font-size:.85rem}.wizard-mode-toggle{gap:var(--sp-2);margin-bottom:var(--sp-2);display:flex}.wizard-mode-btn{min-width:180px}.wizard-track-card{border:1px solid var(--border-default);border-radius:var(--r-md);padding:var(--sp-4);background:var(--bg-surface)}.wizard-steps-nav{gap:var(--sp-2);margin-bottom:var(--sp-6);border-bottom:1px solid var(--border-default);padding-bottom:var(--sp-4);display:flex;overflow-x:auto}.wizard-step-tab{align-items:center;gap:var(--sp-2);padding:var(--sp-2) var(--sp-4);color:var(--text-secondary);border-radius:var(--r-sm);cursor:pointer;white-space:nowrap;background:0 0;border:none;flex:1;font-size:.9rem;font-weight:500;display:flex}.wizard-step-tab.current{color:#1e3a8a;background:linear-gradient(135deg,#6366f12e,#3b82f633)}[data-theme=dark] .wizard-step-tab.current{color:hsl(var(--brand-h), var(--brand-s), 70%);background:#2563eb26}.wizard-step-tab.done{color:var(--color-success-text)}.wizard-step-num{border-radius:var(--r-full);background:var(--bg-surface-sunken);width:24px;height:24px;color:var(--text-secondary);place-items:center;font-size:.8rem;font-weight:600;display:grid}.wizard-step-tab.current .wizard-step-num{color:#fff;background:linear-gradient(135deg,#6366f1,#2563eb)}.wizard-step-tab.done .wizard-step-num{background:var(--color-success);color:#fff}.wizard-access-cards{gap:var(--sp-4);margin-bottom:var(--sp-6);grid-template-columns:repeat(auto-fit,minmax(280px,1fr));display:grid}.wizard-access-card{border-radius:var(--r-md);padding:var(--sp-5);text-align:left;cursor:pointer;transition:all var(--t-fast);gap:var(--sp-2);background:linear-gradient(160deg,#fff,#f8fbff);border:1px solid #94a3b852;flex-direction:column;display:flex}.wizard-access-card:hover{border-color:#6366f161;transform:translateY(-2px);box-shadow:0 12px 24px #3b82f624}.wizard-access-card.selected{background:linear-gradient(155deg,#6366f11f,#3b82f61a);border-color:#6366f19e}[data-theme=dark] .wizard-access-card.selected{background:#2563eb14}.wizard-access-card h3{font-size:1.1rem}.wizard-access-card p{font-size:.85rem}.captcha-container{align-items:center;gap:var(--sp-4);background:var(--bg-surface-sunken);padding:var(--sp-4);border-radius:var(--r-md);margin-bottom:var(--sp-6);display:flex}.captcha-label{font-size:1.1rem;font-weight:600}.wizard-footer-actions{margin-top:var(--sp-6);justify-content:space-between;display:flex}.workspace-layout{height:calc(100vh - var(--header-h));display:flex;position:relative;overflow:hidden}.queue-pane{flex-direction:column;flex:1;min-width:0;height:100%;display:flex}.queue-controls{background:var(--bg-surface);border-bottom:1px solid var(--border-default);padding:var(--sp-3) var(--sp-4);gap:var(--sp-3);z-index:5;flex-wrap:wrap;justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}.controls-left{align-items:center;gap:var(--sp-2);flex-wrap:wrap;display:flex}.controls-right{align-items:center;gap:var(--sp-2);display:flex}.search-input-wrapper{width:240px;position:relative}.search-input-wrapper input{padding-left:var(--sp-8);min-height:36px;font-size:.85rem}.search-icon-svg{left:var(--sp-3);color:var(--text-tertiary);position:absolute;top:50%;transform:translateY(-50%)}.filter-select{min-height:36px;padding:6px 12px;font-size:.85rem}.density-toggle-group{border:1px solid var(--border-default);border-radius:var(--r-sm);background:var(--bg-surface-sunken);display:flex;overflow:hidden}.density-btn{color:var(--text-secondary);cursor:pointer;transition:all var(--t-fast);background:0 0;border:none;justify-content:center;align-items:center;min-height:auto;padding:6px 12px;font-size:.8rem;display:flex}.density-btn.active{background:var(--bg-surface);color:var(--text-primary);box-shadow:var(--shadow-xs);font-weight:500}.bulk-ribbon{background:var(--brand-900);color:#fff;padding:var(--sp-3) var(--sp-6);bottom:var(--sp-4);border-radius:var(--r-full);align-items:center;gap:var(--sp-4);box-shadow:var(--shadow-xl);z-index:10;display:flex;position:absolute;left:50%;transform:translate(-50%)}.bulk-ribbon span{font-size:.9rem;font-weight:600}.table-wrapper{flex:1;overflow:auto}.tickets-table{border-collapse:collapse;text-align:left;width:100%}.tickets-table th{background:var(--bg-surface);color:var(--text-secondary);padding:var(--sp-3) var(--sp-4);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-default);z-index:2;font-size:.8rem;font-weight:600;position:sticky;top:0}.tickets-table tbody tr{border-bottom:1px solid var(--border-subtle);background:var(--bg-surface-raised);cursor:pointer;transition:background var(--t-fast)}.tickets-table tbody tr:hover{background:var(--bg-surface-hover)}.tickets-table tbody tr.selected-row{background:var(--brand-50)}@keyframes slideInRight{0%{opacity:0;transform:translate(10px)}to{opacity:1;transform:translate(0)}}.animate-slide-in-right{animation:.3s ease-out forwards slideInRight}.density-comfortable td{padding:var(--sp-4)}.ticket-code-cell{white-space:nowrap}.short-code-bubble{background:var(--bg-surface-sunken);color:var(--text-secondary);font-family:var(--font-mono);border-radius:var(--r-xs);border:1px solid var(--border-default);padding:2px 6px;font-size:.75rem;font-weight:700}.group-header-row td{padding:var(--sp-3) var(--sp-4)!important;background:var(--bg-surface-sunken)!important;border-bottom:2px solid var(--border-default)!important;cursor:default!important}.group-header-content{align-items:center;gap:var(--sp-3);color:var(--text-primary);font-size:.85rem;font-weight:700;display:flex}.group-email{color:var(--text-tertiary);font-size:.8rem;font-weight:400}.group-count{background:var(--brand-100);color:var(--brand-700);border-radius:var(--r-full);padding:1px 8px;font-size:.75rem}.priority-badge{border-radius:var(--r-full);text-transform:capitalize;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-block}.priority-high{color:#991b1b;background:#fee2e2;box-shadow:0 0 0 1px #991b1b1a}.priority-medium{color:#92400e;background:#fef3c7;box-shadow:0 0 0 1px #92400e1a}.priority-low{color:#166534;background:#dcfce7;box-shadow:0 0 0 1px #1665341a}.status-action-group{align-items:center;display:flex}.status-select-badge{appearance:none;border-radius:var(--r-full);cursor:pointer;text-align:center;width:100%;max-width:100px;transition:transform var(--t-fast);border:none;padding:4px 12px;font-size:.75rem;font-weight:600}.status-select-badge:hover{transform:scale(1.02)}.status-select-badge.status-open{color:#3730a3;background:#e0e7ff}.status-select-badge.status-pending{color:#9a3412;background:#ffedd5}.status-select-badge.status-resolved{color:#166534;background:#dcfce7}.status-select-badge.status-closed{color:#374151;background:#f3f4f6}.agent-select{width:100%;max-width:140px;min-height:32px!important;padding:2px 8px!important;font-size:.8rem!important}.detailed-row-snippet{color:var(--text-tertiary);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:4px;font-size:.8rem;display:-webkit-box;overflow:hidden}[data-theme=dark] .tickets-table tbody tr.selected-row{background:#2563eb14}.density-compact td{padding:var(--sp-2) var(--sp-4);font-size:.85rem}.density-comfortable td{padding:var(--sp-4);font-size:.9rem}.density-detailed td{padding:var(--sp-5) var(--sp-4)}.detailed-row-subject-block{flex-direction:column;gap:4px;display:flex}.detailed-row-snippet{color:var(--text-tertiary);text-overflow:ellipsis;white-space:nowrap;max-width:480px;font-size:.8rem;overflow:hidden}.status-badge{border-radius:var(--r-full);text-transform:uppercase;letter-spacing:.02em;align-items:center;gap:6px;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-flex}.status-dot{border-radius:var(--r-full);width:6px;height:6px}.status-open{background:var(--status-open-bg);color:var(--status-open-text)}.status-open .status-dot{background:var(--status-open-dot)}.status-pending{background:var(--status-pending-bg);color:var(--status-pending-text)}.status-pending .status-dot{background:var(--status-pending-dot)}.status-resolved{background:var(--status-resolved-bg);color:var(--status-resolved-text)}.status-resolved .status-dot{background:var(--status-resolved-dot)}.status-closed{background:var(--status-closed-bg);color:var(--status-closed-text)}.status-closed .status-dot{background:var(--status-closed-dot)}.priority-badge{border-radius:var(--r-sm);text-transform:capitalize;border:1px solid #0000;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-flex}.priority-high{background:var(--priority-high-bg);color:var(--priority-high-text);border-color:var(--priority-high-border)}.priority-medium{background:var(--priority-medium-bg);color:var(--priority-medium-text);border-color:var(--priority-medium-border)}.priority-low{background:var(--priority-low-bg);color:var(--priority-low-text);border-color:var(--priority-low-border)}.avatar-badge{align-items:center;gap:var(--sp-2);display:flex}.avatar-badge-circle{border-radius:var(--r-full);background:var(--brand-100);width:28px;height:28px;color:var(--brand-700);place-items:center;font-size:.75rem;font-weight:600;display:grid}.details-pane{background:var(--bg-surface-raised);border-left:1px solid var(--border-default);width:480px;height:100%;animation:slide-in-right var(--t-base);box-shadow:var(--shadow-lg);z-index:4;flex-direction:column;flex-shrink:0;display:flex}.details-header{padding:var(--sp-4) var(--sp-5);border-bottom:1px solid var(--border-default);justify-content:space-between;align-items:center;display:flex}.details-header-title{flex-direction:column;gap:2px;display:flex}.details-ticket-no{text-transform:uppercase;letter-spacing:.05em;color:var(--text-tertiary);font-size:.8rem;font-weight:700}.details-content{flex-direction:column;flex:1;display:flex;overflow-y:auto}.details-section{padding:var(--sp-5);border-bottom:1px solid var(--border-subtle)}.details-section-title{text-transform:uppercase;letter-spacing:.05em;color:var(--text-tertiary);margin-bottom:var(--sp-4);font-size:.85rem;font-weight:700}.meta-fields-grid{row-gap:var(--sp-3);column-gap:var(--sp-2);grid-template-columns:120px 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0;border:none;min-height:auto;font-size:.85rem;font-weight:500;position:relative}.conv-tab.active{color:var(--brand-600);font-weight:600}.conv-tab.active:after{content:"";background:var(--brand-500);height:2px;position:absolute;bottom:-1px;left:0;right:0}.note-input-textarea{resize:vertical;min-height:90px;margin-bottom:var(--sp-2);font-size:.85rem}.activity-timeline{gap:var(--sp-4);margin-top:var(--sp-5);flex-direction:column;display:flex}.timeline-item{gap:var(--sp-3);align-items:flex-start;display:flex;position:relative}.timeline-item:before{content:"";background:var(--border-default);width:1px;position:absolute;top:24px;bottom:-20px;left:12px}.timeline-item:last-child:before{display:none}.timeline-icon-node{border-radius:var(--r-full);background:var(--bg-surface-sunken);width:24px;height:24px;color:var(--text-secondary);border:1px solid var(--border-default);z-index:1;flex-shrink:0;place-items:center;font-size:.7rem;display:grid}.timeline-item.internal-note .timeline-icon-node{background:var(--color-warning-bg);border-color:var(--color-warning-border);color:var(--color-warning-text)}.timeline-item.public-reply .timeline-icon-node{background:var(--color-info-bg);border-color:var(--color-info-border);color:var(--color-info-text)}.timeline-card{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-sm);padding:var(--sp-3);flex:1}.timeline-card-header{color:var(--text-tertiary);margin-bottom:var(--sp-1);justify-content:space-between;font-size:.75rem;display:flex}.timeline-card-title{color:var(--text-secondary);font-weight:600}.timeline-card-body{color:var(--text-primary);white-space:pre-wrap;font-size:.85rem}.empty-illustration{padding:var(--sp-12) var(--sp-6);text-align:center;color:var(--text-tertiary);justify-content:center;align-items:center;gap:var(--sp-3);flex-direction:column;display:flex}.empty-illustration svg{width:64px;height:64px;color:var(--border-strong)}.palette-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:100;background:#090d1666;justify-content:center;padding-top:15vh;display:flex;position:fixed;inset:0}.palette-box{background:var(--bg-surface-raised);border:1px solid var(--border-strong);border-radius:var(--r-md);width:min(580px,100vw - 24px);box-shadow:var(--shadow-xl);height:fit-content;max-height:480px;animation:fade-in var(--t-fast);flex-direction:column;display:flex;overflow:hidden}.palette-search-row{padding:var(--sp-3) var(--sp-4);border-bottom:1px solid var(--border-default);align-items:center;gap:var(--sp-3);display:flex}.palette-search-row input{width:100%;color:var(--text-primary);background:0 0;border:none;outline:none;font-size:1rem}.palette-list{padding:var(--sp-2);overflow-y:auto}.palette-item{padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);cursor:pointer;transition:all var(--t-fast);color:var(--text-secondary);justify-content:space-between;align-items:center;display:flex}.palette-item:hover,.palette-item.active{background:var(--bg-surface-hover);color:var(--text-primary)}.palette-item.active{background:var(--brand-50);color:var(--brand-600)}[data-theme=dark] .palette-item.active{color:hsl(var(--brand-h), var(--brand-s), 70%);background:#2563eb26}.palette-item-left{align-items:center;gap:var(--sp-3);font-size:.9rem;font-weight:500;display:flex}.palette-shortcut-key{background:var(--bg-surface-sunken);border:1px solid var(--border-default);border-radius:var(--r-xs);color:var(--text-tertiary);padding:2px 6px;font-family:monospace;font-size:.75rem}.admin-tabs{gap:var(--sp-2);margin-bottom:var(--sp-6);padding-bottom:var(--sp-3);border-bottom:1px solid #6366f133;display:flex}.admin-tab-btn{color:var(--text-secondary);padding:var(--sp-2) var(--sp-4);cursor:pointer;border-radius:var(--r-sm);transition:all var(--t-fast);background:#ffffff94;border:1px solid #94a3b842;min-height:auto;font-weight:500}.admin-tab-btn:hover{color:#1e3a8a;background:#6366f114}.admin-tab-btn.active{color:#1e3a8a;background:linear-gradient(135deg,#6366f138,#3b82f633);border-color:#6366f173}[data-theme=dark] .admin-tab-btn.active{color:hsl(var(--brand-h), var(--brand-s), 70%);background:#2563eb26}.admin-flex-grid{gap:var(--sp-6);grid-template-columns:repeat(auto-fit,minmax(320px,1fr));align-items:start;display:grid}.admin-panel-card{border-radius:var(--r-md);padding:var(--sp-5);gap:var(--sp-4);background:linear-gradient(165deg,#fffffff7,#f7fbfffa);border:1px solid #6366f12b;flex-direction:column;display:flex;box-shadow:0 16px 34px #1e3a8a14}.admin-scroller-list{border-radius:var(--r-sm);max-height:300px;padding:var(--sp-2);gap:var(--sp-1);background:#f8fbffb8;border:1px solid #6366f129;flex-direction:column;display:flex;overflow-y:auto}.admin-scroller-item{padding:var(--sp-2) 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